BTEC IT Unit 14 IT Service Delivery

The BTEC Unit 13 IT Service delivery is the final, mandatory unit for the Level 3 Extended Diploma.

T​his is one of the trickier Units, in that it is deemed a 'Synoptic Unit' in that it required you to pull together knowledge that has been taught in other units, including Unit 1, 2, 3, 4, 5, 6, 11 and 16.


In addition Pearson has confirmed that there will be no textbook published to cover this unit.


TheComputingTutor is proud to present a complete resource pack for the effective teaching of the Unit 14 syllabus. This includes class tasks and suggested answers on:

  • how to carry out the research phase for Part A

  • What is meant by an IT Service Strategy?

  • What is required for the IT service Strategy?

  • What is meant by an IT Service Catalogue?

  • What is required for the IT service Catalogue?

  • What is meant by an IT Solution?

  • What is required for the IT Solution?

  • How to carry out the IT Service Evaluation

  • What is meant by an IT Service Impact Assessment?

  • What is required for the IT Service Impact Assessment?


Included in the pack are

  • A complete framework to guide learners in what is required for each topic in Parts A and B

  • teaching presentations

  • class tasks

  • discussion points

  • A full set of worked examples covering the 'Geek Stuff UK' Pearson Approved Sample Assessment Material

  • A student checklist for tracking individual progress during the Controlled Assessment


The price for this full set of resources is £425. Again, there is going to be NO PUBLISHED TEXTBOOK by Pearson.

To view a small sample of the resource, click here to download a PDF sample.


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