BTEC IT Unit 14 IT Service Delivery

Resources

"These resources have saved me a lot of hours in planning, thank you! "

Ms Teresa Carr, Level 3 Co-Ordinator IT, Southern Regional College, Armagh

 
The BTEC IT Unit 14 IT Service Delivery is the final, mandatory unit for the Level 3 Extended Diploma.

 

Pearson has confirmed that there will be no textbook published to cover this unit.

This is one of the trickier Units, in that it is deemed a 'Synoptic Unit', in other words you are required to pull together knowledge that has been taught in other units, including Unit 1, 2, 3, 4, 5, 6, 9, 11 and 16.

TheComputingTutor is proud to present two complete resource packs for the effective teaching of the Unit 14 Controlled Assessment NEA.

 

The first pack is based around the "Geek Stuff UK" Sample Assessment Material.

 

The second pack is based around the 2018 Exam Scenario "Buckton Construction".

 

Both packs contain completely different exercises and worked example answers and can be used independently, or together.

 

The resource packs includes lessons on the following

  • 14.1 Introduction to the Unit: Sample Strategy, Catalogue and Service examples for a simple worked example. 

  • 14.2 The Scenario and Research task: Class tasks and exercises on how to carry out the research phase of the Exam, to identify business, hardware and software requirements.

  • 14.3 The Service Strategy: class tasks and exercises on how to identify the Service Strategy for the given scenario.

  • 14.4 The Service Catalogue: class tasks and exercises on how to identify the Service Catalogue for the given scenario.

  • 14.5 The Service Solution: class tasks and exercises on how to identify the Service Solution for the given scenario, including exercises on designing Network Diagrams and Entity Relationship Diagrams.

  • 14.6 The Evaluation: class tasks and exercises on how to evaluate the IT Service Solution designed.

  • 14.7 Implications for the Service Solution: class tasks and exercises on how to determine the implications for the IT Service Solution designed.

  • All Lessons include  teacher presentations, class tasks, worksheets and worked examples.

Included in each pack are:

  • A complete framework to guide learners in what is required for each topic in Parts A and B.

  • Teaching presentations.

  • Class tasks.

  • Discussion points.

  • Practice activities for creating network diagrams, with answers.

  • Practice activities for creating Entity Relationship Diagrams, with answers.

  • A student checklist for tracking individual progress during the Controlled Assessment.

A small sample is available for download. Please note: this resource focuses entirely on how to answer all the activities in the Non Examined Assessment and consists of 20 documents.

 

Please note: this is NOT a theory resource. As Unit 14 is the designated Synoptic Unit, these resources will assume that the candidates will be drawing on theory content already delivered for other units.

 

The 'Geek Stuff UK' pack is also for sale on knowitallninja.

If you have any questions about purchasing our resources, please take a look at our Purchasing FAQ.

Please have a look at the feedback for these resources.

Downloads.

The documents included in the sample download include the following

  • 14.1 - Introduction

    • Teachers Presentation with theory and classroom activities

  • 14.2 - Research Task

    • Teachers Presentation with theory and classroom activities

    • Notes sheet

  • 14.3 - The Service Strategy

    • Service Strategy Teachers Presentation with theory and classroom activities

    • Classroom Activity Suggested Answers

    • Service Strategy Template

  • 14.5 - The Service Solution 

    • Managing Hardware and Software Requirements suggested answer

    • Managing Data and Information suggested answers

    • Teacher presentation The IT Service Solution

    • Network Diagram Class Tasks

    • Network Diagram suggested answers

    • Example Scenario Network Diagram

Activities 4, 6 and 7 will be available on purchase of the full version.

There are 20 documents all told in this resource, a small preview sample is available for download.

 
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