BTEC IT Unit 14 IT Service Delivery Resources

The BTEC IT Unit 14 IT Service Delivery is the final, mandatory unit for the Level 3 Extended Diploma.


Pearson has confirmed that there will be no textbook published to cover this unit.

This is one of the trickier Units, in that it is deemed a 'Synoptic Unit' in other words you are required to pull together knowledge that has been taught in other units, including Unit 1, 2, 3, 4, 5, 6, 11 and 16.

TheComputingTutor,is proud to present a complete resource pack for the effective teaching of the Unit 14 NEA.

This includes class tasks and suggested answers on:

  • how to carry out the research phase for Part A

  • What is meant by an IT Service Strategy?

  • What is required for the IT service Strategy?

  • What is meant by an IT Service Catalogue?

  • What is required for the IT service Catalogue?

  • What is meant by an IT Solution?

  • What is required for the IT Solution?

  • How to carry out the IT Service Evaluation

  • What is meant by an IT Service Impact Assessment?

  • What is required for the IT Service Impact Assessment?


Included in the pack are:

  • A complete framework to guide learners in what is required for each topic in Parts A and B

  • teaching presentations

  • class tasks

  • discussion points

  • A full set of worked examples covering the 'Geek Stuff UK' Pearson Approved Sample Assessment Material

  • Practice activities for creating network diagrams, with answers

  • A student checklist for tracking individual progress during the Controlled Assessment

A small sample is available for download. Please note: this is not a theory resource. This resource focuses entirely on how to answer all the activities in the Non Examined Assessment and consists of 20 documents. As Unit 14 is the designated Synoptic Unit, it will assume that the candidates will be drawing on material covered other units. This unit is also for sale on knowitallninja.


The documents included in the sample download include the following

  • 14.1 - Introduction

    • Teachers Presentation with theory and classroom activitie

  • 14.2 - Research Task

    • Teachers Presentation with theory and classroom activities

    • Notes sheet

  • 14.3 - The Service Strategy

    • Service Strategy Teachers Presentation with theory and classroom activities

    • Classroom Activity Suggested Answers

    • Service Strategy Template

  • 14.5 - The Service Solution 

    • Managing Hardware and Software Requirements suggested anser

    • Managing Data and Information suggested answers

    • Teacher presentation The IT Service Solution

    • Network Diagram Class Tasks

    • Network Diagram suggested answers

    • Example Scenario Network Diagram

Activities 4, 6 and 7 will be available on purchase of the full version.

There are 20 documents all told in this resource, a small preview sample is available for download.

The price for a complete set of Unit 14 resources is £450. Please contact me for further information.
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