Frequently Asked Questions

01 /
How do I Make a Purchase?
  • Each resource has it's own Product page, which lists everything included in the resource, as well as sample downloads and pricing information.

  • There is also an Overview Page, with a brief outline of everything that is available for purchase.

  • Once you have decided what you want, simply head on over to the Online Store

  • There you add your products to your cart and click "Place Order".

  • You must add each item separately, there are no bulk items in the store.

  • The email you use for this will be the email where your resources will be sent to.

  • They must be from a valid educational institution. Orders placed using personal emails will be deleted.

  • After you press 'Place Order', you will be sent an invoice to your school or college, detailing your purchases as well as any applicable discounts.

PLEASE NOTE:

  • No payment is taken at this stage.

  • Any purchase order amount MUST MATCH the amount on the invoice. Credit notes can only be offered against future purchases.

  • You MUST place an order through the site in order for you to get your resources

02 /
How Will I get My Resources?
  • Once an order is placed and either a valid Purchase Order or payment of the full amount specified on your invoice is received, your order will be fulfilled.

  • You will then receive an email with links to download your resources. 

  • The resource email will be sent to the address used to place the order.

  • These links will be valid for 30 days.

  • you MUST place an order through the site in order for you to get your resources.

03 /
When Will I get My Resources?
  • As soon as either full BACS payment or a valid Purchase Order is received, your resource order will be authorised.

  • You should receive your emails within the following 30 minutes.

04 /
Why I have Not Received The Email With My Links?
  • If you are accessing your School or College email using WebMail, Office365 or GoogleMail, there are known issues with emails containing URL hyperlinks being disabled.

  • You will need to be using your email application within your School or College network.

  • In some rare occasions, resource emails from TheComputingTutor have been trapped by School or College Spam/ Junk filters.

  • In this case please contact your IT department.

  • Resource emails will come from no-reply@my.store-emails.com.

 

05 /
I've Bought Lots Of Resources, Why Has My Discount Not Been Applied?
  • There are many complex discounts available depending on what you purchase.

  • If you are buying multiple resources for one unit, there are discounts available.

  • If you are buying resources for several Units at once, there are discounts here too.

  • The current eCommerce Platform does not allow such complex discount models to be implemented.

  • What needs to happen is that you need to add each item that you want to your cart individually.

  • Once you select 'Place Order' an invoice is created that contains your items as well as any Item, Unit or Order discount applied.

  • If you raise a purchase order against the value quoted by the site, this will not contain any discounts, please wait until an invoice has been raised.

  • If you can supply the Purchase Order number, this will be included in your invoice.

  • Any purchase order amount MUST MATCH the amount on the invoice, otherwise the order will not be fulfilled.

  • Credit notes can only be offered against future purchases.

  • If you have any questions about discounts, or invoicing, please get in touch.

06 /
Can I Pay By Credit Card?
  • Credit Card Payments are not supported at this time.

  • Payment will need to be made by BACS transfer, to the account details supplied on your invoice.

07 /
Can I Cancel My Order?
  • Any cancellation request must be made in writing within 14 days of placing your order. If your order has been fulfilled then no cancellation, refund or exchange is possible, so please make sure you are ordering the correct resources.

08 /
Can I Get A Refund?
  • Refunds are possible if your order has not been fulfilled, and a written cancellation request has been made within 14 days of placing the order. If your order has been fulfilled then no refund or exchange is possible, so please make sure you are ordering the correct resources.