Terms and Conditions

  • Any booking made represents a private contract between you and TheComputingTutor and does not involve The Henley College. Any booking made means that you are retaining the services of TheComputingTutor for the duration of that session.

  • Before a booking can be made, a phone call will be required with the Parent or Guardian to verify the validity of the client, as well as to confirm any initial requirements

  • Online bookings can only be made by the Parent or Guardian of the student, subsequently referred to as the ‘Client’.

  • If the veracity of the client cannot be verified, or there is any form of misrepresentation, TheComputingTutor reserves the right to terminate all relationships with the client. Full refunds will be issued for any sessions not already delivered.

  • Payment by Bank Transfer must be paid BEFORE the tutorial session. Payment can be paid by cheque at the start of the tutorial session. Payment must be made by the Client. Cash is not acceptable.

  • Scheduled tutorials will always take place on the day and time and venue specified in the email that accompanies these terms and conditions, unless a tutorial is rearranged for a time that is mutually convenient to both tutor and student. Tutorials will continue until a mutually agreed termination date.

  • Tutorials cancelled with less than 24 hours' notice will be billed to the client at a rate of no more than 1 hour of instruction.

  • If a student is in college and fails to attend the tutorial on the day without good reason, the client will be billed for the entire cost of the tutorial plus £10 Administration fee.

  • If a student is late for a session, TheComputingTutor reserves the right to run the session until the original end time and not to overrun, as this could clash with other bookings. The student accepts that if they are late, the session will end at the originally scheduled time.

  • If TheComputingTutor is unable to attend a booked and paid for Tutorial session, a full refund will be issued if requested, or an alternate time will be arranged. If the tutorial session has only been booked, an alternate time will be arranged.

  • We strive to provide the best possible service. However, we will not be held accountable or responsible for the academic success or lack thereof demonstrated by the student/client. Although we will do everything in our power to help grades and skill sets improve, we can offer no guarantee thereto.

  • We are not liable for any direct, incidental, consequential, indirect, special, punitive or similar damages arising out of use of our tutoring service, or any errors or omissions in the content of our materials. You the client specifically waive any and all claims arising out of the use of this tutoring service.

  • All materials we create in-house are copyright of TheComputingTutor. You agree that you will not publish or distribute any portion of any materials without prior written permission from us.

  • All email communication from TheComputingTutor is confidential and is for the information of the client only and is NOT to be shared with any external agency, company, person school or college without the express permission of TheComputingTutor.

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